Domiciliary Care
Reliable care in the comfort and familiarity of your own home, from short visits to more regular daily support.
- Washing, dressing and toileting
- Continence support
- Meals and daily routines
- Medication support
Care that feels personal
Care is personal. So are we.
Compassionate, person-centred care and support, shaped around the individual, their choices and the life they want to lead.
At Hands That Care, we believe everyone deserves to feel safe, respected, heard and valued.
Flexible support shaped around the individual and their daily life.
About our care
Support built around the person, not a routine.
Our care starts with the individual: who they are, what matters to them, the choices they make and the life they want to lead.
We listen to each person and work with them, their family and the professionals involved to shape support around their preferences, strengths and goals. As their needs change, we review and adapt their care while respecting their dignity and independence.
Dignity and respect
Choice and independence
Clear communication
Individual care planning
Our care services
The right support for every stage of life.
Care may be provided as scheduled visits, longer periods of support, live-in arrangements or tailored one-to-one and two-to-one packages.
Complex Care
Care for people with complex health or support needs, shaped around clinical guidance, personal goals and established routines.
- 24-hour packages
- One-to-one or two-to-one support
- Mobility and equipment support
- Ongoing condition management
Supported Living
Practical and personal support that helps people live in their own accommodation while building confidence and independence.
- Daily living skills
- Community participation
- Personal care where required
- Support with appointments
Live-in Care
A carer lives in the person’s home and provides agreed care, companionship and practical support throughout the day and night.
- Consistent daily support
- Help with personal care
- Meal preparation
- Companionship and reassurance
Children & Young People
Age-appropriate personal care and support for disabled children and young people, subject to assessed needs and available services.
- Personal care support
- Help with routines
- Family-centred planning
- Independence-building support
Care for Diverse Needs
Support for older people, disabled adults and people whose health or circumstances mean they need additional help at home.
- Older person care
- Disability support
- Respite arrangements
- Flexible care packages
Complex care at home
Talk to us about complex care
Skilled support for more complex needs.
A complex condition should not prevent someone from living in the place they know best. Care packages can be coordinated around specialist needs, established care plans and the individual’s preferred routines.
✓Spinal-cord injury care
✓Acquired brain injury
✓Neurological conditions
✓Hoist and mobility support
✓Catheter care
✓Bowel programmes
✓Pressure-area management
✓24-hour care packages
Getting started
A clear and reassuring care journey.
We take time to understand the person, their needs and what a good day looks like for them.
STEP 01
Initial conversation
Tell us about the care needed, current circumstances and the outcomes that matter most.
STEP 02
Care assessment
We explore needs, preferences, routines, risks and the right level of support.
STEP 03
Personal care plan
A clear plan is developed around the individual, including how and when support is provided.
STEP 04
Ongoing review
Care is reviewed and adapted as the person’s needs, goals or circumstances change.
Why Hands That Care?
Because care should feel personal.
Good care is about more than completing tasks. It is about listening, building trust and helping people keep control of their lives.
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Person-centred support
Care shaped around personal preferences, routines, strengths and goals.
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Dignity and respect
Treating everyone with warmth, preserving their privacy and supporting their choices.
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Compassionate communication
Taking the time to listen actively, understand fully and speak with kindness.
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A commitment to safe care
Following rigorous professional standards to ensure well-being and security.
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Respect for culture and individuality
Valuing each person's background, beliefs and unique identity.
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Partnership with families
Working closely and openly with the individual, their loved ones and involved professionals.
The people behind our care
Meet the People Behind Hands That Care
Care is personal. So are we
Behind every care package is a team of people who genuinely care about getting things right. We believe exceptional care starts with listening. We take the time to understand each person: their needs, routines, preferences, ambitions and the people who matter most to them.
Our leadership and care teams bring together experience, compassion and specialist knowledge to provide care that is safe, respectful and built around the individual.
Meet Our Team
Our Leadership Team
Experienced professionals committed to setting high standards across everything we do, from the quality of care we provide to the support we give families and care professionals.
Our Care Management Team
Working closely with individuals, families and professionals to coordinate personalised care plans and ensure support remains responsive as needs change.
Our Care Professionals
Our carers are at the heart of Hands That Care. We recruit people who demonstrate compassion, respect and professionalism, and provide the training and support they need to deliver high-quality care.
More than a care team
We don’t simply provide hours of care. We build relationships. We work alongside individuals and their families to help people live with dignity, choice and as much independence as possible in the place they call home.
Because behind every care plan is a person. And that’s who we’re here for.
Frequently asked questions
Helpful answers about care.
If your question is not covered here, contact our team for a confidential conversation.
What is domiciliary care?
Domiciliary care is professional support provided in your own home. It is entirely flexible and can include help with personal care, washing, dressing, medication support, meal preparation, and establishing daily routines. The goal is to help you maintain your independence and comfort in familiar surroundings.
Can Hands That Care support people with complex needs?
Yes. Subject to a thorough individual assessment and ensuring we have appropriate staffing and specific training in place, we can provide dedicated support for complex needs. This includes spinal cord injuries, acquired brain injuries, neurological conditions, hoist and mobility assistance, catheter and continence support, established bowel-care routines, and pressure-area care.
What is the difference between home care and live-in care?
Home care (or domiciliary care) involves a care professional visiting you at scheduled times during the day or night to assist with specific routines or tasks. Live-in care involves a dedicated care professional living in your home with you, providing consistent support, companionship, and reassurance around the clock.
What is supported living?
Supported living is a service designed to help people live as independently as possible in their own tenancy or accommodation. We provide tailored, practical support to help build life skills, manage daily household tasks, attend appointments, and participate meaningfully in the local community.
Can you support children and young people?
Yes, we offer age-appropriate personal care and support for disabled children and young people. All support in this area is subject to assessed needs and the availability of our specialist services, and is always planned in close partnership with the family to ensure the child’s comfort and well-being.
How do I arrange care?
Arranging care starts with a simple conversation. You can contact our team to discuss your current situation and the support you might need. From there, we will arrange a detailed care assessment to understand your routines, risks, and preferences, allowing us to build a highly personal care plan together.
Can family members be involved?
Absolutely. We strongly believe in working in partnership with families. With your permission, we maintain open, compassionate communication with your loved ones, ensuring they are kept informed and reassured about your well-being, while always respecting your primary choices and privacy.
Can care be arranged at short notice?
We understand that circumstances can change suddenly and care needs can arise unexpectedly. While all care packages are subject to a safe assessment and staff availability, we will always do our utmost to respond swiftly to urgent requests to ensure you have the support you need.
How much does care cost?
Because our care is entirely tailored to the individual, costs vary depending on the level, frequency, and complexity of the support required. Following our initial conversation and care assessment, we will provide you with a clear, transparent breakdown of the costs involved, with no hidden fees.
What happens if needs change?
We know that life, health, and personal goals are not static. We regularly review your care plan and listen to your feedback. If your needs, preferences, or circumstances change, we will adapt your support alongside you, ensuring you are always receiving the right level of care.
Let’s find the right care together.
Whether you are arranging support for yourself, a loved one or someone you work with, we are ready to listen and discuss the next step.