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Immediate danger or medical emergency
This website is not an emergency service. Call 999 if someone is in immediate danger or needs urgent medical assistance.
NHS emergency guidance →
Start a conversation
Let’s Talk About Care
We’re here to listen.
Whether you are looking for support for yourself, arranging care for a family member or getting in touch as a professional, you can start with a conversation. Tell us what is on your mind, and we will help you understand the next step.
There is no pressure to decide today.
Ask your questions and tell us what matters to you.
Send us a message
Tell us how we can help.
Share your contact details and a brief description of what you would like to discuss. You can ask questions without committing to care.
Your privacy matters. Please do not include detailed medical records in this initial message. We can explain how to share further information if needed.
Our details
Get in touch by email.
You can email our team directly. Our registered office address is shown below; please arrange an appointment before visiting.
This is a registered office address. Care is delivered in people’s homes and supported settings according to agreed arrangements.
When help is needed urgently
Getting the right support.
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Urgent but not life-threatening
For urgent medical advice that is not a life-threatening emergency, use NHS 111 online or call 111.
Visit NHS 111 →✓
Existing care arrangements
If you already receive support, follow the contact and escalation instructions provided in your care plan or service information.
Common questions
It’s okay to ask.
If you are unsure what to say, these answers may help you get started.
Can I contact you if I am still exploring care options?
Yes. You can tell us about the situation and ask questions before deciding whether to arrange care.
Can I enquire on behalf of a family member?
Yes. We can discuss the support you are looking for. We will also explain how the person receiving care can be involved in decisions about their support.
Can a professional make an enquiry or referral?
Yes. Social workers, case managers, commissioners and other professionals can contact us to discuss a potential referral. Please share only a brief overview through this form.
Should I include detailed health information?
No. Include only what is needed to explain your initial enquiry. Our team can advise on an appropriate way to share further confidential information.