Terms and Conditions
These terms explain the rules for using handsthatcare.co.uk. Please read them carefully before using the website, submitting an enquiry or relying on any information published here.
Any care or support service will be subject to assessment, availability and separate written arrangements. Nothing submitted through this website creates a care contract, confirms acceptance of a referral or guarantees that a service can be provided.
About these terms
This website is operated by HANDS THAT CARE LTD (“we”, “us” or “our”). Our registered office is 41 De Morgan Road, London, England, SW6 2RP.
By accessing or using this website, you agree to these terms. If you do not agree, you should stop using the website. If you use the website on behalf of another person or an organisation, you confirm that you have authority to do so.
These terms apply to website use. Separate terms, care plans, service agreements, employment documents or commissioning arrangements may apply to any care, support or employment relationship.
Using the website
You may use this website for lawful, personal or professional purposes connected with learning about our organisation, services, coverage, careers, enquiries or referrals.
You are responsible for ensuring that anyone who accesses the website through your internet connection is aware of these terms and complies with them. You must also ensure that your device, browser and security arrangements are suitable for using the website.
The website is primarily intended for users in the United Kingdom. We do not represent that its content is appropriate for use in every country or that our services are available in every location.
Care and health information
Website content is provided for general information about the types of care and support we may offer. It is not medical advice, clinical advice, a diagnosis, a personal care assessment or a substitute for advice from an appropriately qualified professional.
Needs and circumstances differ. Decisions about care, risk, medication, equipment or health should be based on an appropriate individual assessment and the advice of relevant professionals.
Descriptions of services are illustrative. The precise support available will depend on assessment, staffing, location, funding, registration requirements and agreement between the relevant parties.
Enquiries, referrals and service availability
Submitting a form, making an enquiry or sending referral information does not create a binding contract, place us under a duty to provide care or confirm that a referral has been accepted.
We may need further information, an assessment, funding confirmation, appropriate consent and agreement on a care plan before deciding whether we can offer support. We may decline or be unable to progress an enquiry where a service is unsuitable, unavailable or outside our scope.
A binding care arrangement will only arise when the relevant parties have agreed the applicable written terms and any required conditions have been satisfied.
Emergencies and urgent situations
If someone is in immediate danger or requires urgent medical assistance, call 999. For urgent medical advice that is not life-threatening, use NHS 111 online or call 111. Existing service users should follow the contact and escalation arrangements in their care plan or service information.
Do not rely on a website form for an urgent safeguarding, medical or care issue. We cannot guarantee that online submissions will be read immediately.
Information submitted through forms
You must ensure that information you provide is accurate, current and not misleading. You should only provide information about another person where you have appropriate authority or another lawful reason to do so.
Do not submit detailed medical records, identity documents, financial information or other highly sensitive material through a general enquiry form unless we have specifically asked for it and provided an appropriate method.
We may contact you to verify information, clarify an enquiry or explain a safer way to provide additional documents. Our handling of personal information is described in our Privacy Policy.
Acceptable use
You must not use the website:
- in any unlawful, fraudulent, abusive, threatening or misleading way;
- to impersonate another person or misrepresent your authority;
- to upload or transmit malicious code, viruses or harmful material;
- to attempt unauthorised access to the website, server, database or connected systems;
- to interfere with the website’s operation, security or availability;
- to scrape, harvest or extract information by automated means without permission;
- to send unsolicited promotions, spam or repetitive communications;
- to infringe privacy, confidentiality, intellectual property or other legal rights; or
- to submit content that is defamatory, discriminatory, obscene or otherwise harmful.
We may report suspected unlawful activity to the appropriate authorities and cooperate with lawful investigations.
Intellectual property
Unless otherwise stated, the website and its original text, layout, graphics, branding and other content are owned by or licensed to HANDS THAT CARE LTD and are protected by copyright and other intellectual property laws.
You may view pages and print or download reasonable extracts for personal, non-commercial use. You must not reproduce, republish, sell, license, modify, distribute or commercially exploit website content without prior written permission, except where the law permits.
You must not use our business name, branding or website content in a way that suggests endorsement, partnership or association where none exists. Third-party materials remain the property of their respective owners.
Links to and from other websites
Links to third-party websites are provided for convenience and information. We do not control those websites and are not responsible for their content, availability, security or privacy practices. A link does not necessarily mean that we endorse the third party.
You may link to our public homepage in a fair and lawful way that does not damage our reputation or suggest an association or endorsement that does not exist. You must not frame the website or link from unlawful, misleading or harmful content. We may withdraw linking permission where reasonably necessary.
Website availability and accuracy
We aim to keep the website useful and reasonably accurate, but content may become incomplete or out of date. We may change, remove, suspend or discontinue any part of the website without notice.
We do not guarantee that the website will always be available, uninterrupted, error-free, compatible with every device or free from harmful components. You are responsible for using appropriate security software and maintaining backups of your own information.
Where you notice an error, please contact us so that we can review it.
Our responsibility
Nothing in these terms excludes or restricts liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any rights and remedies that cannot legally be excluded.
Subject to those protections, we are not responsible for losses that were not reasonably foreseeable, losses caused by events outside our reasonable control, or business losses suffered by a person using the website wholly or mainly for commercial purposes, except to the extent that applicable law provides otherwise.
General website content should not be relied on as the sole basis for decisions about health, safety, care, finance or legal rights. Our responsibility for care or support services is governed by the applicable service arrangements and law, not solely by these website terms.
Privacy and cookies
We process personal information in accordance with our Privacy Policy. Our use of cookies and similar technologies is explained in our Cookie Policy.
These documents form part of the information governing your use of the website. Where optional cookies are used, you should be given an appropriate choice through the website’s cookie controls.
Suspension or restriction
We may restrict or block access to all or part of the website where reasonably necessary to protect security, investigate misuse, maintain the website, comply with law or protect our rights and the rights of others.
Provisions concerning intellectual property, responsibility, governing law and any other provisions intended to continue will remain effective after access ends.
Changes to these terms
We may update these terms to reflect changes in the website, our services, business practices or legal requirements. The latest version will be published on this page with the updated date.
Your continued use of the website after revised terms are published will mean that the revised terms apply to your subsequent use. Changes will not retrospectively alter a separate care or service agreement.
Governing law and jurisdiction
These website terms are governed by the laws of England and Wales.
If you are a consumer, you may bring proceedings in the courts of the part of the United Kingdom in which you live, where applicable, and you retain all mandatory consumer protections available to you. If you use the website for business purposes, the courts of England and Wales will have exclusive jurisdiction, subject to any written agreement stating otherwise.
If any provision is found invalid or unenforceable, the remaining provisions will continue to apply. A delay in enforcing a right does not waive that right.
Contact us
Questions about these terms or reports of website misuse can be sent through our contact page or by writing to:
HANDS THAT CARE LTD
41 De Morgan Road
London, England
SW6 2RP
Use our contact page for general questions or visit Arrange Care to begin a care conversation.